How can I contact Marsh Puppy?

Please email Marsh Puppy customer support at support@marshpuppy.com and we will get back to you within 24 hours! (This is the fastest way to get in touch with us).

If you use facebook, also feel free to message us HERE.  

If you need to call us you can reach us at +1 (866)-585-3156.

Business Address: 2 Lemoyne Drive, Suite 200 Lemoyne, PA 17043 United States

How much is shipping and handling?

Shipping and Handling is a flat rate $5.95 for orders below $40. Anything over $40 ships free! 

 

How long does it typically take to receive my order?

Most of our products ship within 1-3 weeks via DHL and USPS with a tracking number unless otherwise stated on the specific product page. Some items will arrive as soon as a few days, while other items may take up to 3 weeks. We will send out tracking information to you as soon as your package ships.

 

Why do my products take so long to deliver?

Most of our products are custom-made which is why it can take up anywhere from 1-3 weeks for your order to arrive from the date the order was placed. Our customer service team can keep you updated along the way.

  

Why did I only receive part of my order?

Some of our products ship from different locations. Most of our apparel is printed and sent out within a few days, while our jewelry is custom made and can take longer to be delivered. If you only received part of your order, don't worry, the rest is on the way!

 

Do you offer wholesale discounts?

As far as product prices, we are not offering any further discounts on large orders as most of our prices are already listed at wholesale/liquidation prices during our closeout sale.

 

Can I still place an order after you close?

Unfortunately, we will not be taking ANY orders after we close. Be sure to get your order in now because once we close our products will not be available again.

 

Will you still be shipping my order even after you close?

Yes! Our team will be working non-stop to make sure you get your product in a timely manner. Just because we are closing our doors does not mean that our work is complete. Our fulfillment center and customer service lines will remain open until every last order is delivered.

 

How can I replace damaged or incorrect orders?

We will replace your order free of charge if it is defective or damaged. Contact customer support via email at support@marshpuppy.com. For our complete return policy please visit the link at the bottom of the page for more information.

 

Is it possible to cancel my order?

Yes, if for whatever reason you wish to cancel your order please email support@marshpuppy.com.

Refund Policy:

You may return your item for a refund or exchange within 30 days from the date the item is delivered to you, subject to the terms and conditions.  Contact support@marshpuppy.com for information about returning or exchanging your item.

To be eligible for a return, your item must be unused, in the same condition that you received it and in the original packaging.  

This Refund Policy is subject to change at any time, without notice.  Please review the Refund Policy at marshpuppy.com for any changes or updates.